Innovate Catering

Catering Arrangements – September 2020

Since returning to school in September, we have been working very closely with our Catering Service partner, Innovate, to ensure the highest standards of both food quality and hygiene. Innovate have been working hard to ensure additional measures are in place in line with COVID-19 health and safety guidance.      

How will the Food Service change?

With students remaining in year group bubbles for lessons, we believe it is important that students are served food and eat their lunches within their year group bubbles.  To enable this approach to work, we have been discussing different options with Innovate and the following arrangements will be in place for the immediate future:

  • For Years 7-10 the usual Restaurant dining offer will be replaced with a meal service in their zones and will be paid for using the Wisepay cashless catering system.
  • Year 11 will continue to use the Restaurant with a slightly reduced menu option and meals will continue to be paid for using the Wisepay cashless catering system. 
  • All students entitled to Free School Meals can use the food service areas in their zones and their daily allowance will be available as normal in their Wisepay account.  This will cover the cost of the set hot meal option but, if you wish your son / daughter to order anything extra, please top up their Wisepay account.

When will students be able to eat?

With the timetable changes, there will be changes to both break and lunch times.  During our immediate return to school in September, food will be available from Innovate during the lunch break only.  To ensure our plans for keeping students in year group bubbles are effective, we are unable to provide food at break time from Innovate.  We will keep this under review, however.

Where will students eat?

Students will be eating their lunches within their year group bubble zones.  Students will be encouraged to wash their hands prior to eating and we will be encouraging them to dispose of their own food waste carefully to keep classrooms / tutor group zone areas clean and tidy.

What happens to the balances held on the previous cashless catering system?

We hope to be able to return to a service from the Restaurant with a wider choice of food options as soon as it is possible to do so.  For this reason, we will leave any balances relating to cashless catering accounts on Wisepay for the time being. This will be reviewed in due course and, if it is unlikely that a return to Restaurant service will happen in the near future, we will look at refunding balances.  If there are any families with significant balances on their Wisepay catering account who need an earlier refund, please contact Debbie McLeod on

Food Allergies

Innovate will always endeavour to accommodate dietary requirements.   


As per our previous guidance, it is really important students bring in sufficient water for the whole day in school. Students will not be able to purchase water or drinks during the day. Please ensure your son / daughter brings in sufficient water and that it is stored safely in their school bags to avoid leaks!

These changes to the catering service have been carefully considered to ensure the safest possible environment for students and staff as we return to school. Thank you for your understanding with these changes to our systems.

We are working very closely with Innovate with regards to the meal choices over the coming weeks and where adaptations are required or possible, we will look to ensure the best possible food service is provided.   


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